Comparison Chart

Use this E-Z chart to compare the NacWorx Managed Hosted system to the typical Hosted offering, as well as to the traditional Premise solution.

Premise vs Hosted EZ Comparison Chart Manage Hosted Hosted Premise
Very low start up cost

Check

Check

Check

Capital investment advantage

Check

Check

Check

Operating Lease

Check

Check

Check

Bundled and unlimited calling plans

Check

Check

Check

Installment payment plan lease, with tax advantages passed to you, and ownership at term

Check

Check

Check

Favorable long-term cost of ownership (recurring fees mean the TCO will be higher over the course of the life of the system)

Check

Check

Check

Redundancy carrier services (local lines for route diversity and failure)

Check

Check

Check

One point of vendor support

Check

Check

Check

Single source point of contact for emergencies

Check

Check

Check

Self management

Check

Check

Check

Can purchase and use any SIP telephone on the network

Check

Check

Check

Lost of connect to carrier local communications and voice mail access still works

Check

Check

Check

Redundancy and surviability at the local level

Check

Check

Check

Customizable applications

Check

Check

Check

Integration to CRM

Check

Check

Check

Mobility features

Check

Check

Check

Remote telecommuting capability**

Check

Check

Check

Voice-mail to e-mail

Check

Check

Check

Microsoft Outlook and/or contact management integration

Check

Check

Check

Direct-inward dialing

Check

Check

Check

Desktop client unified communications manager

Check

Check

Check

Smart phone integration*

Check

Check

Check

Unlimited calling plans, local, regional and long distant

Check

Check

Check

Requires equipment on premise

Check

Check

Check

Unified contact center; voice, chat, e-mail and fax

Check

Check

Check

Call center/Automatic call distribution**

Check

Check

Check

Customizable integration with your local customer relationship management system (CRM)

Check

Check

Check

Full reporting**

Check

Check

Check

Customized reports

Check

Check

Check

Overhead paging**

Check

Check

Check

Analog connections (ex: fax, credit card, stamp machine, payroll)**

Check

Check

Check

Call logging*

Check

Check

Check

Installation*

Check

Check

Check

Network assessment and readiness*

Check

Check

Check

Power failure protection

Check

Check

Check

Additional recurring cost for managed bandwith for guaranteed quality-of-services from carrier**

N/A

Check

N/A

Remote softphones**

Check

Check

Check

Direct trunk overflow, and emergency re-routing of incoming calls

Check

Check

Check

System improvements and upgrades can happen quickly as technology changes

Check

Check

Check

Does not rely on Internet for quality and reliability

Check

Check

Check

Single-point of failure (Premise equipment allow for distributed processing and redundant database replication)

Check

Check

Check

Complete control and flexibility to control and manage your system

Check

Check

Check

*Note: Check Indicates that it may or may not be an offering of the hosted solution depending on the proposed provider.
**Note: Yes indicates that there is additional equipment cost required, and additional monthly recurring cost.

Nactelligence would be happy to modify or change information on this matrix as provided with constructive input. Please direct your comments to info@nactelsystems.com